據(jù)外媒TheVerge報(bào)道，受影響的用戶終于收到了來自Vavle的致歉郵件。信件中明確了事件發(fā)生的明確時(shí)間為2015年12月25日，太平洋時(shí)間11：50-13：20分，如果用戶正在此段時(shí)間內(nèi)訪問Steam Store，則為可能受影響的用戶。Valve還在信中寫明了其它一些細(xì)節(jié)，也向用戶確保其被外泄的部分賬戶信息無法完成任何交易，也不能確定個(gè)人真實(shí)信息，只是被其它Steam用戶無意地查看了。最后Vlave真摯地向他們進(jìn)行道歉。同時(shí)希望他們能夠采用更安全的驗(yàn)證步驟確保此類事故不再會(huì)發(fā)生。

信件內(nèi)容：

Dear Steam User,
As you may know, for a brief period on December 25th, a configuration error resulted in some Steam users seeing incorrectly cached Steam Store pages generated for other Steam users. If you are not familiar with the issue, an overview of what happened is available at http://store.steampowered.com/news/19852/ .
If you accessed the Steam Store between 11:50 PST and 13:20 PST on December 25th, your account could have been affected by this issue. If you did not use the Steam Store during that time, your account was not affected.
Between the times above, a requested web page displayed during your Steam Store checkout process may have been incorrectly displayed to another Steam user in your local area. This page may have included billing information previously saved to complete future purchases including your full name, billing address and billing phone number. It may have also included the last two digits of a credit card number or a PayPal email address, if previously saved for future purchases. It did not include full credit card numbers, Steam account passwords, or other information that would allow another user to complete a transaction with your billing information.
We are contacting you because an IP address previously used by your account to access Steam made a web page request as described above. Because IP addresses are commonly shared for home networks, mobile devices and by internet providers, we are unable to verify that your account was actually the one that made this request. For example one affected IP address was previously used by over 1,700 Steam accounts. Consequently we are notifying all users who have previously used this IP address.
This event did not make it possible to compromise your Steam account or make a fraudulent transaction from your account, but we want you to be aware of what information could have been seen by another Steam user.
We're sorry this happened and have taken steps to prevent this problem from occurring in the future.
If you used the store between 11:50 PST and 13:20 PST on December 25th and you have questions please email cachingissue@steampowered.com.
- Valve